Angel Homecaring, its associated companies and entities are committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in the use and processing of personal data.

 

How we use the information you provide us

 

We use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise the information we send to you. We do not pass on your personal information to others for sale, trade or rent.

We store all of the information you provide us, including information provided via online forms, and we may collect details from your browsing of this website. Our server may log each page that is downloaded from this website which is common for many internet servers.

Any new information you provide us may be used to update an existing record we hold for you. If you provide an e-mail address we will not be responsible for third parties having access to any communications we send.

Examples of how we may personalise information might include your name and/or address on emails or letters sent to you. This example is not exhaustive and is only given as a representation of a possible way you information may be used for personalisation.

Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for the purposes of the service provided/requested.

We may ask for your home and/or mobile telephone number, and email address to enable us to contact you in relation to;

 

• an enquiry you have made

• relevant products or services

• a problem with your service

• any another genuine reason for doing so.

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We may make outbound phone calls for a number of reasons relating to our services but we are fully committed to ensuring your privacy is maintained and outbound phone calls are not a nuisance.

If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used with your consent and/or for the purposes of any appropriate refunds.

 

If you enter a contest or other promotional feature, we may ask for your name, address, telephone numbers and email address so we can manage the contest and notify the winner(s).

 

Occasionally, we may also use the information we collect to notify you by post, home telephone, mobile telephone, email and SMS text messaging about new or existing Angel Homecaring (or associated companies’) services and/or products we think would be beneficial to you.

 

Generally by providing the requested data you consent to Angel Homecaring or associated companies to using that data for the purposes of providing a product and/or service, and for informing you of other products and/or services by letter, telephone, SMS text messaging and/or email.

 

Each time you receive electronic or postal marketing information, you have the option to decline to receive further marketing details from us, known as an 'opt-out'. You are not restricted to the application of the ‘opt-out’ to receipt of communication and you can exercise your right at any time. If you wish to apply this opt-out, please write to the ‘Angel Homecaring, 8 Lichfield Road, Stafford, ST17 4JX’ clearly stating your intent.

If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us. If no preference is stated, Angel Homecaring can and may send information to either or all registered addresses whether postal or electronic.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

 

If we provide information to a third party (either a provider of a product and/or service, or an external service such as a postal agency) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:

 

• maintain the security and privacy of all information and restrict all access to those of its own employees

• use the data for the agreed purpose only and ensure it is not used for any other purpose by any other party

• return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations

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In the event of telephone calls from you, we also reserve the right to ask security questions which we, in our sole discretion deem appropriate. Telephone calls may be recorded for monitoring and training purposes. If your call is to be recorded, you will be notified prior to the commencement of such call and will have the option to refuse such recordings.

 

If you contact us through electronic means, we may collect, for example, your Internet Protocol (IP) address supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or any other entity using our websites for any purpose other than what is acceptable. This includes possible prohibited activity.

 

Your consent

 

By providing us with personal details/information, either orally, written, or by any electronic means (website and/or email), you consent to the use of and processing of such information by Angel Homecaring or associated companies to provide and send you information about their products/services.

 

Cookies

 

The aim of this website is to be helpful and informative while being interesting. We are always looking to find out what the best features are so your feedback is extremely appreciated and plays a key role in the improvement of the website. One of the most common ways to see what people use is by adopting a system known as cookies.

 

Cookies are small files of data that a website places onto your device, which in turn sends information back to the website. They do not affect your device, but they do collect and send information that can be used to enhance the functionality of the website. There are different types of cookies. Some a ‘sessional’ and therefore expire at the end of your visit, whereas ‘persistent cookies’, often expire after a period of time, and will remain on your device until you delete them. These are used to help to customise the website based on your visit. Some cookies enable sites to work, while others help us to learn about what people are browsing for and how they browse.

 

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help to make this site a much better experience. By visiting this site, you agree to our use of cookies and other technologies that we, Angel Homecaring (and associated companies) deem to be acceptable.

 

Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies and what they do (not all are exercised on our website):

 

1) Strictly necessary

These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work.

For example, these cookies enable you to use shopping baskets, which remember your choices and enable you to buy.

2) Performance cookies

These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well and provides the website management to understand what is working and what is not.

For example, information is gathered to diagnose problems and issues. This information is then used to make any possible improvements and fix errors.

3) Functional cookies

These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.

For example, these cookies can remember what area you live based on your search results.

4) Targeting/advertising cookies

These cookies collect anonymous information about your browsing habits which are then used to make advertising relevant to you.

For example, we limit advertising to certain sections of the website. These services are provided by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

 

Links to other sites

 

We have provided numerous hyperlinks to pages within our own website and also to external web address to help with the provision of extra information and/or services. You need to remember that these sites may use cookies that are out of the control of Angel Homecaring and its associated companies and entities. Be sure to check how they use your information as external sources should also have information relating to their privacy policy.

 

Controlling cookies on your device

 

Having cookies disabled on your device will not restrict your access to this website but may limit what you can do and may not provide the best possible experience.

How you manage your cookies depends on your browser. To find out which browser you use:

PC

• Open a new browser window

• Go to the HELP menu

• Click the ‘About’ option

Mac

• Open a new browser window

• Go to the APPLE menue

• Click the ‘About’ option

If you are using a mobile device, consult the handbook or contact the manufacturer for details.

 

How-to Guide

If you wish to disable cookies and/or delete any current ones on your device, then follow the instructions below. We have provided information for the most popular browsers however, if yours is not listed; please contact the device manufacturer for advice.

• Section 1: How to accept cookies

• Section 2: How to view and/or delete cookies

 

Section 1: How to accept cookies

Internet Explorer 6.0

1.      From the menu choose Tools

2.      Then Internet Options

3.      Click the Privacy tab

4.      Move the slider to select the level of privacy you prefer, or click Advanced for customised settings

Internet Explorer 7.0 and 8.0

1.      From the menu choose Tools

2.      Then Internet Options

3.      On the General tab, under Browsing History click Settings

4.      Move the slider to select the level of privacy you prefer, or click Sites or Advanced for customised settings

FireFox 1.0, 2.0 and 3.0

1.      From the menu choose Tools

2.      Then Options

3.      Click the Privacy icon and then Show Cookies

4.      Tick the check box for Accept cookies from sites

5.      To allow third party cookies tick Accept third party cookies

FireFox up to 11.0

1.      From the menu choose Tools

2.      Then Options

3.      Click the Privacy icon

4.      In History, set Firefox will: to Use custom settings for history

5.      Tick the check box Accept cookies from sites to enable cookies, and uncheck it to disable them

Chrome

1.      From the browser menu choose the Spanner icon

2.      Then Settings

3.      Click Under the Bonnet

4.      In Privacy click Content settings

5.      In Cookies choose the radio button Allow local data to be set

Safari 5.0 (Apple Macintosh and PC Windows)

1.      From the menu choose Safari

2.      Then Preferences

3.      Click the Security icon

4.      A cookie section allows you to block or accept cookies

Safari 5.1 (Apple Macintosh)

1.      From the menu choose Safari

2.      Then Preferences

3.      Click the Privacy icon

4.      For the option Block cookies: choose Never or else From third parties and advertisers

Safari 5.1.5 (PC Windows)

1.      From the browser menu choose the Cog wheel icon

2.      Then Preferences

3.      Click the Privacy icon

4.      For the option Block cookies: choose Never or else From third parties and advertisers

 

Section 2: How to view and/or delete cookies

To remove cookies follow the steps in this section. Do not try to edit the cookie files on your computer.

Internet Explorer 6.0

1.      From the menu choose Tools

2.      Then Internet Options

3.      On the General tab click Settings, then View Files

4.      Select a cookie and click Delete

Internet Explorer 7.0 and 8.0

1.      From the menu choose Tools

2.      Then Internet Options

3.      On the General tab, under Browsing history click Settings

4.      Click View files

5.      Click the Name column heading to alphabetically sort the files

6.      Scroll down to files that begin with the prefix cookie: – all cookies have this prefix, and they usually contain the name of the website that created the cookie

7.      Right-click to delete a cookie you want to remove

8.      Close the window, then click OK twice to return to the browser window

FireFox 1.0, 2.0 and 3.0

1.      From the menu choose Tools

2.      Then Options

3.      Click the Privacy icon and then Show Cookies

4.      Select a site from the list and click Remove Cookie(s)

5.      To remove all sites click Remove All Cookies

FireFox up to 11.0

1.      From the menu choose Tools

2.      Then Options

3.      Click the Privacy icon

4.      In History, click remove individual cookies

5.      Select a site from the list and click Remove Cookie

Chrome

1.      From the browser menu choose the Spanner icon

2.      Then Settings

3.      Click Under the Bonnet

4.      In Privacy click Content settings

5.      In Cookies click the button All cookies and site data

6.      Select a site from the list and click X

Safari 5.0 (Apple Macintosh)

1.      From the menu choose Safari

2.      Then Preferences

3.      Click the Security icon and then Show Cookies

4.      Select a cookie from the list and click Remove

5.      To delete all cookies click Remove All

Safari 5.1 (Apple Macintosh)

1.      From the menu choose Safari

2.      Then Preferences

3.      Click the Privacy icon and then Details

4.      Select a cookie from the list and click Remove

5.      To delete all cookies click Remove All

Safari 5.0 (PC Windows)

1.      From the menu choose Edit

2.      Then Preferences

3.      Click the Security icon and then Show Cookies

4.      Select a cookie from the list and click the Remove button

5.      To delete all cookies click Remove All

Safari 5.1.5 (PC Windows)

1.      From the browser menu choose the Cog wheel icon

2.      Then Preferences

3.      Click the Privacy icon and then Details

4.      Select a cookie from the list and click Remove

5.      To delete all cookies click Remove All

 

If you are not using any of the above browsers, then select 'cookies' in the 'Help' function for information on where to find your cookie folder.

 

If you have any doubts or do not use any of the above systems please refer to www.allaboutcookies.org, which explains in detail how cookies work and how they can be managed.

 

If you would like to know more about cookies you can visit www.allaboutcookies.org which explains in detail how they can work and can be managed.

 

Disclosure of information to third parties

 

As aforementioned, Angel Homecaring (and associated companies) do not sell, trade or rent any details or information personal to you and will never disclose such information to any third parties, except to perform specific services as requested by you or in relation to any product and/or service that a third party is to have dealings. At times, we may of course be obliged by law to pass on your information to the police service or any other statutory authority. In this instance, you accept that any information that you have supplied to Angel Homecaring (and/or associated companies and entities) is authorised for disclosure and Angel Homecaring (and/or associated companies) will not be held liable for any disclosure classified within this statement.

 

 

 

Amendment and retention of information

 

If your circumstances change, please endeavour to inform us of such changes. Obviously it is preferable for us to retain up to date information. We will amend details as and when required if such updated details are available. We are, however, obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time which is generally for six years but can be longer if the statute or regulations require.

 

Subject access requests

 

You have a statutory right of access to accessible personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to Angel Homecaring, 8 Lichfield Road, Stafford, ST17 4JX.

We will not authorise any Subject Access Requests by any third party unless accompanied by a written authority of the individual who is the subject of the request.

 

Edits to this Privacy Policy

 

If Angel Homecaring (and/or its associated companies and entities) decide to change this Privacy Policy, we will update all relevant documentation and post any changes onto our websites so that you are always aware of what information we collect, how it is used and under what circumstances it can be disclosed. Changes to this privacy policy can be adopted without any prior warning. We advise that you regularly visit our Privacy Policy in order to stay up to date.